Questions, answered

FAQs

Ordering, sizing, custom pieces, care and delivery. If your question isn't here, write to info@pummywalia.com. We answer within a working day.

Pummy Walia
01How long will my order take?

Every piece is made to order and delivered within 21 days of the date you place the order. For a custom size, the 21 days begin once we have confirmed your measurements with you.

02Can I return something if it doesn't suit me?

We don't accept returns for change of mind, fit preference or colour preference. Each piece is cut and finished by hand for the order it belongs to.

If a standard size doesn't sit the way you hoped, write to us. Alterations are done in our own atelier and we will always try to make it work for you.

03When do you refund?

In the case of a manufacturing defect. Report it within 7 days of delivery with photographs and your order number. We will repair, replace or refund.

04Do you make custom sizes?

Yes, subject to availability. We confirm the details with you before the cloth is cut. Choose Custom in the size selector and send your measurements in inches: bust, waist, hip, shoulder, sleeve and length. Once a custom order is confirmed, it cannot be returned except for a manufacturing defect.

05I am between two sizes. Which do I take?

The larger. The cut is generous on purpose. If you would like it to sit closer, order a custom size.

06How do I look after these pieces?

Every piece is dry clean only. The hand work, meaning the pintucks, beading, pearls and schiffli, will not survive a wash. Full instructions are on the Care page.

07Why does the embroidery look slightly different from the photograph?

Because a person made it by hand. Small variations in the placement, density and tone of the hand work are normal and are not a fault. Colour can also look slightly different on a screen than in the cloth.

08What are the clothes made from?

Cotton, a blend of linen and polyester, organza and crushed organza, tissue, silk and denim. The fabric is stated on every product page.

09Can I buy one half of a set?

Some sets are also sold as separates. Where that is the case, the pieces are linked on the product page. Otherwise, write and ask.

10Do you ship outside India?

Write to info@pummywalia.com before ordering and we will confirm whether we can reach you and what it will cost.

11Some pieces say “price on request”. Why?

A few styles are made in very small numbers, so the price depends on the cloth available at the time. Write or call and we will tell you.

12Can I visit?

Yes. Call +91 98200 45014 to arrange it.

Still deciding?

Send the style number and your size and we'll answer in one reply. Custom sizes are available on every piece.

Write to us